FREE SHIPPING on orders over $150 / 10% off first order when you sign up to our mailing list

Shipping & Returns

SHIPPING INFO:

  • All orders are packed and shipped within 24 hours of placement, excluding weekends and public holidays.
  • A flat rate $10 for all orders up to $150
  • Orders over $150 Free Shipping within Australia
  • All of our orders are shipped using Australia Post Satchels with tracking number
  • Estimated delivery times is 2-5 days depending on your location within Australia

International orders:

  • Flat Rate fee of $19.95
  • All custom fees and taxes or additional costs associated with your purchase are the responsibility of the customer.

ORDER TRACKING

Once your order is sent you will receive an email with your Australia post tracking number so you can track your order.

It is the customers responsibility to provide the correct shipping address when placing an order. If the wrong address is provided, we cannot offer a reimbursement for this package. 

RETURNS INFO

Please download our Returns Form here

All returns must be sent within 14 days of receiving your items. Please post to 3/472 Golden Four Drive Tugun QLD 4224. You must fill out the enclosed returns form. All items are to be unused with tags and folded neatly (in the same condition you received it) Once your return is received and inspected we will send you an email to notify you that we have received your returned item. If in satisfactory we will send you a credit code to use on the website that will be valid for 6 months. 

It is highly recommended you use a traceable delivery method for returning items. We are not responsible for lost items in the post when returning.

We will only refund if the items is faulty. Please note all items are inspected before sending so you should not receive a faulty item.

Our store credits will be available to use immediately once emailed to you. Due to the high turnover of stock in our online store and shop at Tugun we cannot hold or guarantee a change of size or hold items for you.

If you return a parcel return to sender you will be charged a $25 fee which will be taken out of your store credit as this is what Australia Post charges us for this service. You are responsible for paying for you own returns shipping costs.

We will not accept any returns on sale items these purchases are final. So please choose carefully.

If you have not received your store credit code please check you spam folder before emailing us at emberandash@outlook.com